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WorkLab
Lumen CEO Kate Johnson Says Leaders Should Be Catalysts
Sep 12, 2024
Join Kate Johnson, President and CEO of telecommunications giant Lumen, as she shares insights on leveraging AI for business transformation. She emphasizes the crucial link between technological advancement and cultural change. Discover how Lumen fosters agility while preparing teams for the AI era. Kate also discusses the human side of organizational change, highlighting the importance of collaboration and curiosity. Finally, she envisions a future where AI enhances productivity and personal growth, urging listeners to embrace this evolving landscape.
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Quick takeaways
- Lumen's integration of AI tools is transforming the sales process, allowing teams to focus on meaningful customer interactions rather than manual tasks.
- Kate Johnson emphasizes the critical need for a cultural shift towards a growth mindset, fostering open communication and continuous learning among employees.
Deep dives
Embracing AI for Cultural Transformation
Lumen Technologies is undergoing a significant cultural transformation driven by the adoption of AI tools, as emphasized by its CEO, Kate Johnson. By integrating AI into their operations, Lumen aims to remain agile amidst the rapidly evolving telecommunications industry. The focus has shifted towards creating a dynamic network that can support the data-heavy demands generated by AI solutions, allowing for faster, more efficient service delivery. Johnson's leadership encourages embracing these tools to enhance employee productivity and improve customer relations, ultimately fostering a culture of innovation within the company.
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