Transforming Telecom: Embracing AI and Cultural Change

This chapter explores the urgent need for digital transformation in the telecommunications industry, focusing on the adoption of AI technologies to enhance operational efficiency and customer engagement. It discusses the dual transformations of technological advancements and cultural shifts required for organizations to thrive, emphasizing the importance of reskilling employees and fostering a customer-centric culture. Key strategies include leveraging innovative tools and frameworks to improve productivity while addressing the hesitance towards change within organizations.