The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Celebrating 10 years of Intercom
Aug 26, 2021
AI Snips
Chapters
Transcript
Episode notes
Inspiration From Coffee Shop Owner
- The founders observed a coffee shop owner grow his business through meaningful personal conversations with customers.
- This human connection inspired them to create a better way for online businesses to build loyalty and relationships.
Tooling Gap Created Intercom
- Businesses need a positive customer experience for loyalty, but available tools were impersonal and transactional.
- This weak tooling forced poor customer interactions, sparking the idea behind Intercom.
Speech Bubble Sparked Interest
- The first Intercom feature was a simple speech bubble for one product to message customers easily.
- Customers found it more engaging than the main product, sparking growth and independent demand.