Perspectives How is AI changing banking?
Jun 11, 2025
Yannick Lallement, Chief AI Officer at Scotiabank and a true pioneer in AI, shares insights on the latest advancements transforming the banking sector. He reflects on his journey in AI since the 90s and reveals his surprised reactions to recent breakthroughs. The discussion highlights agentic AI's potential to autonomously handle complex tasks, improving customer interactions. Yannick also explains how Scotiabank is leveraging AI for personalized services while ensuring client safety amid privacy concerns. The future of AI in banking looks promising!
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AI As Brainstorming Tool
- Yannick Lallement uses AI chatbots as a brainstorming partner to develop and refine his ideas.
- The chatbot asks probing questions to help him explore aspects he might have missed.
Natural Language AI Leap
- The breakthrough enabling widespread AI use was the ability to chat with computers in natural human language.
- This revolution made AI much more accessible and impactful in society.
AI Conversation Revolution
- The most surprising AI breakthrough was its ability to have a conversation with humans.
- This conversational capability enables many new use cases that weren't possible before.