Marketing Basics 99% Of Businesses Don’t Get Right (#158)
Sep 21, 2023
22:13
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Learn the five essential strategies for acquiring more customers and achieving sustainable growth. Topics include optimizing website conversion rates, improving lead follow-up and customer acquisition, leveraging organic search and paid advertisements, and the power of video content and five essential rules for getting more customers.
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Quick takeaways
Improving website conversion rates through consistent messaging and seamless user experience.
Follow-up quickly on leads to increase customer acquisition.
Harness the power of a customer referral program to attract new customers.
Deep dives
Improving Website Conversion Rate
Improving website conversion rates is crucial for getting more customers. A consistent message and flow from the discovery of your website should be maintained throughout the website experience. This includes aligning your advertising copy with your landing pages to ensure a seamless experience for visitors. Additionally, providing a valuable offer that is 10 times more valuable than what they can find elsewhere can significantly boost conversion rates.
Following Up on Leads Faster
Following up on leads quickly is essential for converting potential customers. Automation plays a key role in this process, allowing for real-time engagement and personalized email follow-ups. Implementing sales service level agreements (SLAs) can ensure timely responses to high-potential leads. Research shows that response time significantly impacts the likelihood of a lead converting into a customer, making prompt follow-up an important strategy for increasing customer acquisition.
Building a Customer Referral Program
A customer referral program is a powerful way to leverage the existing customer base to attract new customers. By incentivizing customers to refer others, you can harness the power of word-of-mouth marketing. Successful referral programs offer economic benefits for both the referrer and the referred. Even small businesses can start with a basic email requesting referrals and witness the positive impact on their customer acquisition.
Improving Net Promoter Score
Measuring customer satisfaction through Net Promoter Score (NPS) can help drive word-of-mouth and customer retention. A high NPS indicates satisfied customers who are more likely to refer your product. Collecting feedback, addressing customer concerns, and continuously improving your product or service based on that feedback contribute to building a strong NPS. By focusing on improving customer happiness, businesses can enhance their reputation and attract new customers.
Increasing Website Traffic
Driving more traffic to your website is essential for acquiring new customers. Focusing on one or two core channels, such as organic search or paid advertisements, allows businesses to become experts in those areas. Organic search, with its compounding effect over time, is highly recommended as a long-term strategy. Creating optimized content and videos to rank highly in search results can attract a steady stream of potential customers to your website.
Even the most skilled marketer may not be utilizing all five of these essential strategies.
Kipp dives into fundamental rules for acquiring more customers. These rules are applicable to businesses of all sizes and are crucial for sustainable growth. Learn more on how these fundamental rules will attract more customers for your business, enhance your customer satisfaction, and achieve sustainable growth.