From Client Experience to Client Intelligence: Case Status CEO Andy Seavers On Becoming A ‘Future Firm’

Oct 8, 2025

Andy Seavers, Co-founder and CEO of Case Status, shares insights from his experience in legal technology and client experience. He unveils the AI-driven Client Intelligence platform, designed to shift law firms from reactive to predictive engagement. Seavers discusses the importance of communication in achieving faster, better settlements, and outlines his vision of a 'future firm' in his new book, emphasizing leadership and operational excellence. He also explores how firms can modernize to stay competitive in the evolving legal landscape.

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ANECDOTE

Origin Story: Domino's Tracker Idea

Andy recounts meeting co-founder Lauren Goley, a plaintiff attorney, who conceived the Domino's-style tracker idea.
That simple idea evolved into a platform for scalable client care across consumer law.

INSIGHT

Platform Shift From Tracker To CX Engine

Case Status evolved from a simple status tracker into a proactive client experience platform that standardizes client care.
Firms using it gain efficiency, higher retention, and better outcomes by proactively engaging clients.

ADVICE

Survey Clients Repeatedly During Cases

Ask clients for regular Net Promoter Scores throughout a case to learn and improve in real time.
Use those scores to identify unhappy clients and reinforce good staff performance with data.

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Recently, the legal technology company Case Status held its inaugural Client Experience Summit in Charleston, S.C., a conference devoted to exploring how AI, data and ethical practices can enable law firms to deliver a better experience for their clients.In an opening keynote at the conference, Andy Seavers, the cofounder and CEO of Case Status, unveiled several new products, including, most notably, Client Intelligence, an AI-driven platform that the company says represents a significant shift for law firms from reactive client management to predictive client engagement.

Shortly after Seavers delivered that keynote, LawNext host Bob Ambrogi, who attended the conference, sat down with him for this interview to learn more about the company and its latest announcements. When Case Status first launched, it was often described as the Dominos pizza tracker for law, insofar as it enabled clients to easily keep track of the status of their case. As you’ll hear from Seavers in today’s interview, it has expanded significantly since then, into a full client experience and client intelligence platform.

Also in today’s interview, Seavers discusses his just-published a book, Future Firm, Fossil Firm, in which he lays out a blueprint for how law firms can evolve. He discusses his vision of a “future firm,” and why he believes that leadership posture, operational systems, and client experience are now the defining factors of firm success.

Thank You To Our Sponsors

This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.

Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks.
Briefpoint, eliminating routine discovery response and request drafting tasks so you can focus on drafting what matters (or just make it home for dinner).
Eve, taking care of the tasks that slow you down so you can operate at your highest potential

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