Ep. 38: The Transformation of T-Mobile

For anyone interested in getting a first-hand perspective on how an organization is actually transforming and thinking about the future of work, this is an especially exciting and fascinating episode of the Future of Work podcast. My guest is Ben Bratt, VP of HR, talent and Organizational Capabilities at T-Mobile. T-Mobile is undergoing a radical transformation. They are all over the news with their Uncarrier strategy, and their new CEO, John Legere, has a dynamic and unconventional personality in the media. The company is virtually unrecognizable from where it was five to ten years ago. Now, a lot of what consumers are seeing is the front-end transformation, but what most people don't realize is there is actually quite a lot that T-Mobile is doing internally. In fact, T-Mobile has completely re-invented HR from the ground up. What it means to work at T-Mobile has been completely re-engineered and put together in a new way that is able to support this new Uncarrier strategy. I had the pleasure of talking with Ben and getting details of what that transformation looks like. We talk about how the role of HR is evolving and what T-Mobile is doing lately. We talk about some of the transformative principles that they have been applying, and how the workplace is changing. We talk about everything from diversity and inclusion to their performance and reward structure to what a T-Mobile office actually looks like. We also cover how they think of managers and organizational structure. It is rare to talk to such a large organization that has literally re-invented the HR function and what it means to work there. So take a moment to listen to this exciting podcast with Ben Bratt at T-Mobile.

(Music by Ronald Jenkees)