In this episode, Tim and Derek discuss the importance of creating a seamless and customer-centric experience for your clients. From responding quickly to inquiries to using technology that makes the sales process smoother, they explore how contractors can set themselves apart by prioritizing the client’s needs at every step.
In this episode, they discuss:
- The power of speed in communication: why responding promptly to inquiries can help you win more jobs and build trust with clients.
- How tools like Calendly streamline the scheduling process and allow clients to choose times that work best for them.
- Strategies to make potential clients feel valued and in control, including personalized follow-ups and clear communication.
- The impact of organized systems and processes on customer satisfaction and business efficiency.
- Real-world examples of how meeting clients where they are creates stronger relationships and long-term loyalty.
- How to collect and use customer information effectively to tailor your sales approach and improve closing rates.
Resources:
Calendly: https://calendly.com/
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The Contractor Fight with Tom Reber