Deep Leadership #0183 – Service Focused Leadership with Neal Woodson
Today, I’m joined by Neal Woodson. Neal is a returning guest and you might remember him from way back in Episode 28. Neal has more than 30 years of leadership experience across a wide range of environments, including restaurants, retail, education, and the hospitality industry. Throughout his career, he has repeatedly experienced the impact of good and bad management on employees and customers. He has made it his personal mission to help make the employee and customer experience more humane by focusing on more human-centered, service-focused leadership. He is the author of The Uncomplicated Coach which helps leaders learn how to create a more human-centered, service-focused culture. I’m honored to have him back on the show to talk about the leader’s role in customer service.
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