Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#206 How to Manage Remote Teams Like a Pro

18 snips

Jun 5, 2025

Laurie Metz, Director of Operations, shares her expertise in managing high-performing remote teams. She discusses the significance of building trust and fostering a supportive culture across different time zones. Key topics include setting clear expectations, maintaining regular communication through tools like Slack and Google Meet, and blending personal interactions with work to enhance team bonding. Laurie also highlights strategies for hiring international talent and nurturing emotional intelligence in leadership, ensuring loyalty even when teams are far apart.

Ask episode

AI Snips

Chapters

Transcript

Episode notes

ANECDOTE

Team Composition and Remote Benefits

Laurie's team is mostly remote with four hybrid workers and seven fully remote workers.
The remote setup is appreciated for better work-life balance and allows talent from anywhere to contribute effectively.

INSIGHT

Caring Changes Remote Dynamics

Offshore workers are often unused to being treated as valued team members.
Caring leadership transforms their attitude and quality of work.

ANECDOTE

Offshore Multi-role Flexibility

One offshore team member works as a dispatcher and CSR for multiple days, covering weekends and evenings.
She enjoys and prefers working the hours she does for extra involvement and hours.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

Struggling to manage a remote team spread across time zones? This episode dives into the real challenges and solutions of leading from a distance, with a focus on trust,communication, and culture.

Laurie, our Director of Operations, shares how she builds high-performing remote teams without micromanaging. From setting clear expectations to fostering real connection across borders, you'll hear how strong leadership can drive accountability and loyalty—even when your team is never in the same room.

If you're running a remote or hybrid team and want to strengthen performance without sacrificing culture, this conversation offers the insight you need.

🔹 In This Episode, We Cover:

Daily check-ins via Slack and Google Meet
Mixing personal chats with work for better results
Remote team tips for time zones and holidays
Setting clear KPIs and expectations remotely
Building a respectful remote work culture
Global team communication and retention tips
Emotional intelligence in remote leadership
Hiring and onboarding international talent

🌐 More resources: Ownedandoperated.com

👤 Hosted by:
John Wilson

🎧 Guest:
Laurie Metz

Shout Out to FieldPulse 🚀

FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

📅 Book your demo

📣 This episode is sponsored by Owned and Operated Pro

The private, vetted community for serious home service business owners. Inside OAO Pro, you’ll get matched with a small peer group of operators facing the same challenges, access behind-the-scenes content from top businesses, and tap into exclusive events and vendor deals.

It’s not just a community—it’s a growth engine.
👉 Learn more here

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer:
Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.