The Phygital Consumer with Bruno Guimarães

The CX Goalkeeper had the great opportunity to interview Bruno Guimarães

LinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento Father

Highlights:

00:00 Game Start

00:56 Bruno’s Introduction

03:25 Bruno’s Values

08:07 The phygital customer

15:13 The best out of the mix: digital & physical

18:30 What's your view now that we are speaking about Web 3.0 Virtual Reality augmented reality?

21:49 which is your preferred phygital experience?

26:41 Talking about Phigital Experiences: what are we going to discuss about in 10 years?

30:48 Bruno’s book suggestion

32:47 Bruno’s contact details

33:33 Amigos do CX

34:08 Bruno’s Golden Nugget

36:20 End of the Game

and much more on: www.cxgoalkeeper.com/brunoguimaraes

Bruno's Contact Details:

• https://www.linkedin.com/in/brunorguimaraes/

• https://www.amigosdocx.com.br/

• https://www.linkedin.com/company/amigos-do-cx/

Thank you, Bruno.

#cxgoalkeeper #customerexperience #podcast #leadership