The CX Goalkeeper had the great opportunity to interview Rick Denton
LinkedIn Headline: Customer Experience Transformation | š¤Podcast Host - CX Passportš§ | Keynote Speaker | I believe the best meals are served outside & require a passport
Highlights:
00:00 Game Start
00:30 Rick's introduction
03:00 Rick's Values
05:40 What is changing and what is not changing in CX
08:25 Total Voice of Customers
17:40 Your Frontline knows your customers better than you
21:25 The COVID excuse
24:20 The Future of CX in 10 years
28:14 Book Suggestion
29:40 Contact details
30:40 Rick Golden Nugget
and more on: www.cxgoalkeeper.com/RickDenton
Rick's Contact Details:
https://www.linkedin.com/in/rickdenton/
https://www.ex4cx.com
www.totalvoc.com
www.cxpassport.com
Thank you, Rick.
#cxgoalkeeper #customerexperience #podcast #leadership #cxpassport #totalvoc
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