Gartner ThinkCast
Navigating AI: Cultivate Healthy Human-Technology Partnerships
Apr 16, 2024
Mary Mesaglio, Gartner Distinguished VP Analyst, delves into trust issues with AI and navigating healthy human-technology partnerships. She discusses critical skills for leaders, AI in mental health, and challenges in integrating tech in unexpected fields like cardiology. The podcast explores digital disinhibition, algorithmic aversion, push and pull innovation, and the importance of purpose over planning in innovation with AI.
18:48
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Quick takeaways
- Digital disinhibition allows open conversations with machines in sensitive topics like mental health, posing trust and comfort concerns.
- Algorithmic aversion leads individuals to be skeptical of machine-generated outcomes, emphasizing the need to balance perceptions with machine capabilities.
Deep dives
Digital Disinhibition in Human-Machine Relationships
Digital disinhibition, a phenomenon discussed in the podcast, highlights how individuals may feel more comfortable confiding in machines than in humans, particularly seen in mental health therapy bots. This trend allows easier access to therapy and more open discussions for certain groups, such as teenagers. While digital disinhibition poses opportunities for fruitful conversations, it also raises concerns about the level of trust and comfort people place in machines for sensitive topics.
