Trisha Price Reveals Pendo’s Game-Changing AI Product Features | Chief Product Officer at Pendo | E226

Jul 3, 2024

Trisha Price, Chief Product Officer at Pendo, discusses the impact of OpenAI's ChatGPT on guide creation, analytics, and feedback synthesis. She shares insights on balancing AI advancements with customer satisfaction, integrating diverse products into one platform, and upcoming AI-driven product launch. The episode is filled with valuable insights for navigating the tech landscape.

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Intro

00:00 • 2min

Transformation through AI Implementation at Pendo

01:39 • 14min

Evolution of Product Teams and Strategic Importance

15:25 • 3min

Strategic Product Team Structure and Customer Engagement

18:14 • 4min

Evolution of Product Teams and the Value of Diverse Backgrounds

21:51 • 2min

Measuring Success and Leveraging Scorecards for Product Alignment

23:48 • 7min

Role of a Product Executive in Board Communication and Customer Engagement

30:48 • 11min

In this episode of the Product Podcast, we sit down with Trisha Price, the Chief Product Officer at Pendo, to explore how AI is transforming product strategy and driving innovation. Trisha shares the incredible impact of OpenAI's ChatGPT on Pendo's development of new features, particularly in guide creation, analytics, and qualitative feedback synthesis. Learn how Pendo is balancing cutting-edge AI advancements with customer satisfaction through initiatives like hackathons and user feedback.

Dive deep into Pendo's strategic integration of diverse products under one cohesive platform, the criteria for evolving features into standalone offerings, and the power of open APIs. Trisha provides valuable insights into the evolving role of chief product officers in shaping go-to-market strategies and achieving key business outcomes like reducing churn and driving growth.

Get an exclusive behind-the-scenes look at the daily life of a product executive at Pendo, where customer engagement and meticulous execution tracking are crucial. Plus, get a sneak peek at an upcoming product launch set to redefine customer communication through AI and smart segmentation, promising hyper-personalized experiences. This episode is packed with actionable insights for anyone navigating the rapidly evolving tech landscape. Don't miss it! 🎧✨

Episode highlights 🚀
(00:00) 🌟 Intro
(01:45) 🤖 How ChatGPT influenced Pendo's AI strategy
(11:20) 🛠️ Building an Integrated Product Platform at Pendo
(15:25) 🏢 How Product Teams Are Now Being Involved in Go-To-Market?
(20:30) 📊 Product Leadership and Success Metrics
(27:12) 📣 Three Approaches to Engage Customers
(35:10) 🗓️ Day in the Life of a Product Executive
(40:33) 🔍 Sneak Peek of Upcoming Launch

Key Takeaways
🎯 How Pendo Supercharged Their Product Strategy with AI
💬 Direct Customer Engagement Shapes Product Success
🚀 Hackathons: The Secret to AI Innovation at Pendo
📊 Using Their Own Platform to Identify and Engage Buyers
👥 A Day in the Life of a Product Executive

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Credits:

Host: Carlos Gonzalez de Villaumbrosia
Guest: Trisha Price