At Aledade, Practice Transformation Specialists (PTS) work closely with providers to support them as they transition to value-based care. Heidi Aubertin (@HeidiAubertin), a Senior PTS of the Freedom ACO in Philadelphia, comes to the show to talk to Josh (@DrJIsrael) about what she does on a daily basis to improve the workflow of her practices, encouraging small tweaks that reap large benefits. She shares her thoughts on communicating effectively with practices, building strong relationships, and leading by serving.