Ep088: Monetizing and Productizing Generative AI for SaaS with RingCentral & Zoom

Tech leaders from RingCentral, Zoom and AWS discuss how generative AI is transforming business communications while balancing challenges & regulatory concerns in this rapidly evolving landscape.

Topics Include:

• Introduction of panel on generative AI's impact on businesses.
• How to transition AI from prototypes to production.
• Understanding value creation for customers through AI.
• Introduction of Khurram Tajji from RingCentral.
• Introduction of Brendan Ittleson from Zoom.
• How generative AI fits into Zoom's product offerings.
• Zoom's AI companion available to all paid customers.
• Zoom's federated approach to AI model selection.
• RingCentral's new AI Receptionist (AIR) launch.
• How AIR routes calls using generative AI capabilities.
• AI improving customer experience through sentiment analysis.
• The disproportionate value of real-time AI assistance.
• Economics of delivering real-time AI capabilities.
• Real-time AI compliance monitoring in banking.
• Value of preventing regulatory fines through AI.
• Voice cloning detection through AI security.
• Democratizing AI access across Zoom's platform.
• Monetizing specialized AI solutions for business value.
• Challenges in taking AI prototypes to production.
• Importance of selecting the right AI models.
• Privacy considerations when training AI models.
• Maintaining quality without using customer data for training.
• Co-innovation with customers during product development.
• Scaling challenges for AI businesses.
• Case study of AI in legal case assessment.
• Ensuring unit economics work before scaling AI applications.
• Zoom's approach to scaling AI across products.
• Importance of centralizing but federating AI capabilities.
• Breaking down data silos for effective AI context.
• Navigating evolving regulations around AI.
• EU AI Act restrictions on emotion inference.
• Balancing regulations with customer experience needs.
• Future of AI agents interacting with other agents.
• How AI enhances human connection by handling routine tasks.
• Impact of AI on company valuations and M&A activity.

Participants:

• Khurram Tajji – Group CMO & Partnerships, RingCentral
• Brendan Ittleson – Chief Ecosystem Officer, Zoom
• Sirish Chandrasekaran – VP of Analytics, AWS

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