Ep419. Why Patients Don’t Come Back (And What to Do About It). Angus Pyke

The real goal of the new patient visit isn’t to educate or impress.

It’s to make your patient feel:

• Seen
• Heard
• Safe enough to trust you
• And hopeful about what’s possible

When you nail those four things, everything gets easier.

But when you miss even one?

The report of findings becomes harder.

The chances of them making it to a progress exam drop.

And the path to long-term, lifetime care gets blocked—before it’s even begun.

In this episode, I walk you through the 7 subtle mistakes that chiropractors make during the new patient visit—mistakes that quietly undermine trust, connection, and follow-through, even if the clinical care is excellent.

You’ll learn:

• Why scripting might be hurting more than helping
• The one phrase that instantly deepens connection
• How to lead with authority without coming across as pushy
• And why the last 30 seconds of the visit might be the most important part

These aren’t dramatic blunders—but they create friction you don’t need.

Fix them, and you’ll set the stage for trust, ease, and long-term commitment—starting from visit one.

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