Ep089: Enterprise AI at Scale: Box's Approach to Secure Content Intelligence

Yashodha Bhavnani leads AI products at Box.

Box's mission: power how the world works together.

Box serves customers globally across various industries.

Works with majority of Fortune 500 companies.

AI agents will join workforce for repetitive tasks.

Workflows like hiring will become easily automated with AI.

Content will work for users, not vice versa.

Customers demand better experiences with generative AI.

Box calls this shift "intelligent content management."

90% of enterprise content is unstructured data.

AI thrives on unstructured data.

Current content systems are unproductive and unsecured.

AI can generate insights from scattered company knowledge.

AI extracts metadata automatically from documents like contracts.

Automated workflows triggered by AI-extracted data.

Box provides enterprise-grade AI connected to your content.

AI follows same permissions as the content itself.

Customer data never used to train AI models.

AI helps classify sensitive data to prevent leaks.

Box offers choice of AI models to customers.

AI is seamlessly connected with customer content.

Administrators control AI deployment across their organization.

Partnership with AWS Bedrock brings frontier models to Box.

Box supports customers using their own custom models.

Box preparing for AI agents to join workforce.

Introduced "AI Units" for flexible pricing.

Basic AI included free with Business Plus tiers.

Both horizontal and vertical multi-agent architectures planned.

Working toward agent-to-agent communication protocols.