Product Thinking Episode 199: The True Cost of AI: Beyond the Hype and Into Reality with Jessica Hall
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Nov 27, 2024 Jessica Hall, Chief Product Officer at Just Eat Takeaway, shares her extensive experience managing diverse product portfolios across global markets. She discusses the challenges of merging brands while enhancing customer experience. With a critical eye on AI, Jessica addresses its true costs, emphasizing the need for sustainable ecosystems and diverse teams in tech. She highlights the potential savings against ongoing expenses and the importance of transparency to build trust and address biases in AI integrations. Tune in for insights that balance innovation with responsibility.
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Career Growth
- Say yes to opportunities and figure out how to learn.
- Make sideways career moves to gain broad experience and connect dots.
Pre-DevOps Experience
- Early in her career, Jessica Hall worked in service management for a pre-DevOps retail system.
- This experience taught her the importance of customer closeness and upstream problem-solving.
Platform Consolidation
- Just Eat Takeaway.com has been consolidating its tech stack for faster deployments.
- This allows them to quickly benefit from new features, crucial in a competitive market.