Product Thinking
Episode 199: The True Cost of AI: Beyond the Hype and Into Reality with Jessica Hall
Nov 27, 2024
Jessica Hall, Chief Product Officer at Just Eat Takeaway, shares her extensive experience managing diverse product portfolios across global markets. She discusses the challenges of merging brands while enhancing customer experience. With a critical eye on AI, Jessica addresses its true costs, emphasizing the need for sustainable ecosystems and diverse teams in tech. She highlights the potential savings against ongoing expenses and the importance of transparency to build trust and address biases in AI integrations. Tune in for insights that balance innovation with responsibility.
47:25
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Quick takeaways
- Managing a diverse product portfolio requires strategic thinking to unify brand experiences while catering to global market demands.
- AI adoption in organizations must prioritize careful implementation to mitigate costs and ensure effective, responsible technology use.
Deep dives
The Role of Product Management in Internal Tools
Building internal tools still requires a product management approach, as it addresses three main risks: feasibility, desirability, and viability. Even though internal stakeholders are different from external customers, the principles of product management apply equally. Organizations often overlook the importance of desirability in internal tools, assuming that users must adapt to whatever is provided. Real-life examples illustrate that lacking engagement with internal users can lead to significant turnover and dissatisfaction, highlighting the need to treat internal tools with the same consideration as customer-facing products.
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