"The one with a ‘More Than Perfect’ cruise experience” - Paul Rutter E49

What's on your mind? Let CX Passport know...

🎤Discover the CX of the Seas in “The one with a ‘More Than Perfect’ cruise experience” with Paul Rutter in CX Passport episode 49🎧

🚢The number 1 CX lesson learned from a career at sea

🐶How a dog called Fraulein got Paul into the cruise industry

🤑Loyalty so strong that customers book the next trip BEFORE the current trip is over

🙈Oh...you'll hear about clothing optional cruises too

🤯Try delivering great customer experience when you LIVE with your customers

😲Try delivering great customer experience when you live with your CO-WORKERS

🌏A global cast of employees delivering experiences for a global passenger set

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Paul Rutter: www.linkedin.com/in/parutter/

Website: www.paulrutterspeaks.com

Books: 

“You Can't Make This Ship Up: Business Strategies, Life Lessons, and True Stories from Forty Years at Sea”

“Repeat Business Inc: The Business of Staying in Business