Accenture AI Leaders Podcast AI Leaders Podcast #75: Operating Models in the Age of AI
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Aug 21, 2025 Stan Zurkiewicz, CEO of DEKRA, leads discussions on AI-driven digital trust and certification, while Kent McMillan, Managing Director at Accenture, shares insights on transforming organizational structures. They explore the necessity of evolving operating models for AI integration and highlight the significance of trust and safety in AI applications. The conversation also delves into using AI to enhance productivity, customer experience, and ethical considerations, urging for principled frameworks in AI development. Tune in for a blend of innovation and practicality!
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AI Forces Continuous Reinvention
- Generative AI's capability is improving so quickly it forces rethinking of operating models across value streams.
- Organizations must design for continuous reinvention and human–AI collaboration as capabilities evolve daily.
Design Modular, Reconfigurable Models
- Build modular, adaptive operating models that let products, platforms, and teams reconfigure fast.
- Push beyond traditional trade-offs like global versus local by embedding AI-driven hyper-personalization.
Teach Users To Feed The Models
- Teach employees to give effective feedback to AI systems as part of deployment workflows.
- Treat model updates and feedback loops as continuous operational activities, not one-off projects.
