CX Passport The one where they sell smiles - April Obersteller E95
What's on your mind? Let CX Passport know...
🎤True customer love in “The one where they sell smiles” with April Obersteller Director of Global Experience for woom in CX Passport episode 95🎧What’s in the episode?...
👉Even startups need to focus on CX from the beginning
🧑‍🌾When the founder picks up the customer service line while he's mowing the lawn
🤯Wow! Turning off the customer support phone line?!
✌️"I love data and I love humans"
đź’°Customer Experience creates tangible business result success
đź’ˇGo beyond phrases and get REAL about investing in your employees
đź‘°You think your customer is hard? Try having brides as your events customer!
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
đź’“It's incredible what happens when you just remind a person…I got you and we're going to figure this out…There's a lot of power that happens in that moment.” - April
Episode resources:
woom web: woombikes.com
Social media: @woombikes on all platforms
April LinkedIn: www.linkedin.com/in/april-obersteller-1104