DGS 15: EZ Repair Hotline with Andy Shinn

Learn how Andy Shinn, former AAA executive and property management business owner, came to create a competitive, maintenance coordination call center in the U.S.

In this interview with Andy Shinn of EZ Repair Hotline, you'll learn about his adventure in seeking to create the premier, maintenance-coordination call-center and how they partnered up with Property Meld.

Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance/

You'll Learn...

01:54 What is EZ Repair Hotline? 03:00 Andy's background at AAA, starting a new PM company, & how maintenance was preventing growth 05:13 How putting his family first lead to creating EZ Repair Hotline 06:28 A savvy method for researching and testing a product/service prior to launch 08:22 How EZ Repair compares to other call center options 09:30 Their two-tier system for fielding calls that includes property management specialists. 10:39 Their connection with Property Meld 13:19 About how they only hire U.S. call reps 14:25 How his executive experience at AAA influenced their processes 16:02 How they handle non-emergency calls and prevent unnecessary service calls 17:19 They personalize the details of your maintenance call-handling with you 17:47 They will even handle getting approvals from the homeowners 18:26 Andy's experience preventing negative property management reviews by providing excellent service 19:22 They will enter work orders into whatever property management software you use. 20:11 How their efficiency & processes allow them to keep their costs lower than the competition. 20:36 Why you should leverage services that have expertise instead of trying to find one person to try to match an entire company.

Tweetables

It is a mistake to assume you can hire a single employee that could outdo an entire company that provides a low-cost service.

Property management vendors replace a single employee with an entire company that has a singular focus, tested systems, and proven processes.

Resources

Get 15% Off: https://doorgrow.com/maintenance EZ Repair Hotline: http://www.ezrepairhotline.com