The Clark Howard Podcast 07.16.25 Retail: Point Of No Returns / The Home Improvement Market Now
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Jul 16, 2025 The challenges of online retail returns are staggering, with costs nearing a trillion dollars annually. Dishonest customers elevate these issues, prompting retailers to rethink their return policies. Listeners also dive into the current state of the home improvement market, balancing the potential for renovations against economic uncertainty. Practical advice includes safeguarding real estate transactions and comparing vehicle upgrades, all while emphasizing financial planning strategies for a secure future.
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Rising Cost of Retail Returns
- Retail returns are nearing a trillion dollars annually, with 15-20% possibly fraudulent or gaming the system.
- This significant abuse is forcing retailers to reconsider return policies and pricing models, potentially reversing the cost advantage of online shopping.
Smart Clothing Purchase Tips
- To avoid hassle with clothing returns, buy clothes in person when possible.
- Alternatively, buy online from stores with physical locations where returns can be processed easily.
Amazon Blanket Return Issue
- Clark Howard had a poor Amazon return experience where a stained blanket was not refunded.
- The store charged him again despite proof and the return pickup, highlighting return process flaws.