Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse. 

— YOU’LL LEARN — 

1) Two powerful skills to help you connect with anyone 

2) A handy strategy to get people to listen in closely 

3) What people want to hear during emotional conversations 

Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below. 

— ABOUT SCOTT — 

Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.  

He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership. 

• TEDx Talk: “The Secrets of Hostage Negotiators” by Scott Tillema 

• Website: NegotiationsCollective.com 

• Website: ScottTillema.com 

— RESOURCES MENTIONED IN THE SHOW — 

• Book: Influence: The Psychology of Persuasion by Robert Cialdini 

• Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro 

• TED Talk: “Your body language may shape who you are” by Amy Cuddy 

• Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen 

— THANK YOU SPONSORS! — 

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