At Work with The Ready
21. From Control to Trust: The People Positivity Journey
Oct 14, 2024
Discover how organizations built on trust and positivity outshine their control-heavy counterparts. The hosts candidly discuss the fears of letting go and the importance of unlearning outdated leadership beliefs. They explore the journey towards creating psychological safety, revealing how openness and constructive feedback transform workplace culture. Tune in for insights on balancing trust and accountability and the role of people-positive expense policies in fostering team morale. This enlightening conversation challenges traditional management paradigms for a better work environment.
41:24
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Quick takeaways
- Organizations that embrace a people-positive mindset foster greater motivation and adaptability by promoting trust over control, as exemplified by Costco's success with lower theft rates.
- Adopting a people-positive approach empowers employees to handle challenges and feedback, ultimately unlocking their potential and driving better overall performance.
Deep dives
Costco's Approach to Shrinkage
Costco experiences minimal shrinkage in the retail industry, despite its less stringent surveillance measures compared to competitors. This phenomenon showcases that a trusting environment can lead to lower theft rates. By allowing employees more autonomy and exhibiting a lack of excessive control, Costco fosters a culture that inherently discourages dishonest behavior. In contrast, more controlled environments often experience higher theft, supporting the idea that trust can lead to better outcomes.
