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Navigating the Tension of Trust and Control
This chapter explores the challenges leaders face in shifting from compliance-based structures to people-positive practices that foster autonomy and trust. It discusses the negative impact of systemic disenfranchisement on employee engagement while sharing insights from a workshop that highlights the skepticism in transitioning to a supportive culture. The chapter also examines the balance between trust and accountability, emphasizing the detrimental effects of negativity bias in leadership decisions.