How AI is Reshaping the HR Operating Model (an Interview with Volker Jacobs)

How is AI redefining the HR operating model we’ve known for decades? 

With AI redefining how work gets done, the pressure is mounting to move beyond legacy structures and rethink HR from the ground up. The traditional three-pillar model is being pushed to its limits, and a new, work-centric, product-driven approach is emerging. 

To discuss this in more detail, in this episode of the Digital HR Leaders podcast, host David Green is joined by Volker Jacobs, CEO and Founder of TI People, an organisation at the forefront of helping enterprises transform to innovate people’s work. 

Drawing from TI People’s latest groundbreaking research, Volker unpacks how AI is reshaping HR roles, structures, and mindsets - and why it's time to move beyond services toward building HR "products" that solve real work problems. 

Join them, as they uncover: 

• Why the classic three-pillar HR model is under pressure - and what might replace it 

• The three ways AI is transforming HR: efficiency, innovation, and personalisation 

• Which HR roles are being disrupted most, and what that means for team design 

• What a product-oriented approach to HR looks like in practice 

• The mindset and cultural shifts needed to make this transition stick 

• Where HR leaders can start today, without overhauling everything at once 

Whether you're leading transformation or just beginning to explore what AI means for your HR model, this episode sponsored by HiBob offers practical insights and forward-thinking strategies to help you navigate what's next. 

Click here to access the full report.  

HiBob is a fast-growing new leader in the HCM market. In fact, according to HR tech guru Josh Bersin, HiBob is one of the few SaaS companies that have successfully cracked the code on user experience.  

Josh Bersin says that Bob is not only feature-rich but genuinely enjoyable to use.  

Read his review of Bob--as an HR tech analyst and user--at www.hibob.com/davidgreen2025. 

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