Thoughtworks Technology Podcast Are we entering the 'age of intent' in digital interaction?
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Dec 23, 2025 Sarah Taraporewalla, APAC CTO at ThoughtWorks and author, dives into the 'age of intent,' exploring how AI-driven interfaces will transform digital interactions. She explains the shift from traditional interfaces to intent-based systems, discussing early experiments and the importance of finding discoverability advantages. The conversation highlights the risks of AI hallucinations alongside opportunities to enhance brand trust through tailored data responses. Sarah emphasizes the need for organizations to adapt their architectures and foster experimentation to meet changing customer expectations.
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From Forms To Intent
- The age of intent shifts interaction from form-filling to describing goals and context in natural language.
- This makes interactions fuzzier and forces product teams to rethink digital experiences and data flows.
Half-Day Flight Prototype
- Sarah built a flight-discovery prototype using dummy data and the ChatGPT apps SDK in about half a day.
- The prototype produced clean code and allowed quick exploration of conversational variations.
Responses Can Include Branded HTML
- Intent interfaces can return structured HTML and visual elements, not just text responses from LLMs.
- That capability lets organizations preserve branding and richer user experiences inside conversations.