The Shift from User-Centric Design to Business-Focused Design

The podcast episode discusses the shift in the design industry where designers are starting to prioritize business goals over user needs. It highlights the importance of understanding business knowledge while still keeping users as a priority. The podcast emphasizes the need for designers to learn about business models, work with data, and have a logistical understanding of how decisions are made. Examples of subverted design are mentioned, such as LinkedIn's use of dark patterns and Facebook's emotional friction when deactivating an account. The importance of putting the user first and using empathy as a tool for design is also emphasized.