Today's guest is Gerald Harris, Director of ServiceNow in the IT industry. Gerald is an innovative IT leader with heavy experience in Enterprise Service Management and Platform Business Transformation. He works with clients to help modernize and consolidate operations and, by doing so, lay the foundation for innovation. He believes that Digital Transformation isn’t about one tool or another... it’s about implementing a strong platform business model with the RIGHT people, processes and tools.
In the episode, Gerald will discuss:
Key learns throughout his career to date,
Trends he is seeing within Digital Transformation across enterprise customers,
The platform business model,
Why ServiceNow is the platform of choice,
What’s next for the ServiceNow platform,
Building and managing a winning team, and
Advice he would offer to his younger self
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