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Big Technology Podcast
Best of Big Technology: Airbnb CEO Brian Chesky
Dec 27, 2024
Brian Chesky, CEO and co-founder of Airbnb, shares his insights on the company's operational ethos and the intricacies of user experience. He candidly addresses the frustrations with hidden fees and advocates for pricing transparency. Chesky reveals his 'Founder Mode' philosophy, emphasizing attention to detail despite his leadership role. The conversation also touches on Airbnb's innovative strategies for product development and the impact of short-term rentals on community dynamics, highlighting the balance between technology and human connection.
01:02:47
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Quick takeaways
- Brian Chesky highlights the need for transparency in Airbnb's pricing structure to enhance user experience and competitiveness against traditional hotels.
- Chesky discusses a fundamental shift in product development at Airbnb that fosters collaboration between marketing, design, and engineering for improved customer resonance.
Deep dives
Brian Chesky Discusses Cleaning Fees
The issue of cleaning fees on Airbnb is highlighted as a point of contention for many users. Chesky acknowledges that while cleaning fees are necessary for hosts who need to pay for cleaning services, he aims to move towards more inclusive pricing models. He proposes that by displaying the total price including all fees up front, users can better understand the complete cost of their stay, similar to hotel pricing. This initiative aims to lessen surprises for guests and ensure that Airbnb remains a more competitive option compared to traditional hotels.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode