293. Creating Space for Innovation at Odense Kommune

In this episode, host Michael Marchuk talks with Michael Wulff, RPA Lead for the Odense Kommune in the Netherlands. Michael Wulff shares how his "small but mighty" RPA team is making a big difference in their organization by prioritizing relationships with stakeholders, focusing on understanding their needs, and building trust.

The team operates with a lean and mean philosophy, aiming to solve small problems quickly and efficiently. They embrace innovation and experimentation, creating a culture where it's okay to try crazy things and learn from failures, which is supported by management who provide space for creativity and sets the direction for automation efforts. Michael's team prioritize tasks based on potential impact and balance management expectations with feasibility.

Here’s what we talked with Michael about: 

-Building relationships with stakeholders is crucial for successful automation projects.

-Embracing innovation and experimentation can lead to new and valuable ideas.

-Management support and a culture that allows for failure are important for fostering creativity and growth.

-Prioritizing tasks based on potential impact and balancing management expectations with feasibility is key.

-Generative AI has the potential to enhance automation by understanding text and improving efficiency.

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!