Customer Service Revolution 126: The Employee eXperience Revolution
As we stand on the precipice of a major shift in the workforce landscape, how will your organization adapt to the challenges and opportunities brought about by the Great Resignation? Are you ready to embrace the future of remote working and cultivate a company culture that attracts top-quality recruits and inspires your existing employees to reach their full potential?
In this episode of The Customer Service Revolution, John dissects these pertinent issues and more. He explores how the pandemic has affected various categories of individuals entering the workforce, from stay-at-home parents to gig economy workers. Through examining the perks of hiring older individuals not ready to retire, John offers insights on building a culture that employees genuinely adore. He also highlights the significance of going beyond the norm - creating an employee experience that stands out from your competitors.
John also shares valuable tips on recruitment and onboarding practices that can transform your HR strategy. With an in-depth look at innovative ideas like making the interview process ungameable, reorienting existing employees, and employing unique onboarding strategies. It's not all about attracting talent; retaining them matters too. He also explains how you can reduce service defects and scrutinize employee turnover rates to keep your company's top talent. Finally, John discusses the crucial role of leadership in inspiring courage, providing fulfillment, and elevating the employee experience.
Join us in this revolution!
Here are just a few takeaways:
- Exploring the effects of the Great Resignation on employee experience and the shift toward remote working
- Why you need to create a workplace culture that employees love, with a focus on recruiting older individuals and stay-at-home parents
- Some unique onboarding strategies, like a collective first round of interviews and a scavenger hunt for new hires
- The need to analyze employee turnover rates and reduce service defects to retain top talent
- The role of leadership in inspiring courage and aiding employees in finding fulfillment in life.
- The concept of reorientation for existing employees and the benefits it brings in revitalizing their connection with the company
- Using "Ikigai" (finding your calling in life) as a tool to help employees find their purpose and align their personal goals with the company's vision
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/cx-executive-academy-online
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.