Tomorrow - ein McKinsey Podcast Fortschritt mit Anlauf – Technologiewandel im Handel
5 snips
May 22, 2025 Holger Harreis and Marcus Keutel from McKinsey share their insights on the digital transformation in retail. They discuss the hurdles like outdated IT systems and skills shortages that can stall progress. The conversation emphasizes the importance of aligning IT with business goals and empowering employees for a smoother transition. They also cover the integration of AI and strategic tech investments that can significantly enhance business value and market position, ensuring that retailers do not miss out on crucial opportunities.
AI Snips
Chapters
Transcript
Episode notes
Retailers' Digital Maturity Lagging
- Most retailers rate their digital maturity as needing significant improvement, indicating vast potential for growth.
- Analyzing business domains systematically helps identify where digital efforts make the biggest difference.
Align IT with Business Units
- IT, data, and AI teams must collaborate closely with business departments for successful digital transformation.
- The best technology adds value only when effectively used by the business side.
Modernize IT with Risk Management
- Modernize IT systems step-by-step with strong change management to update processes safely.
- New AI models require risk management to handle false or biased outputs ethically.