Evernest Property Management Show (Formerly 300 to 3,000)
Episode 112: Acquiring New Clients - Best Practices and Managing Expectations
Dec 25, 2023
David Soles, an expert on handling big client growth as a property manager, discusses challenges in acquisitions and growth, establishing trust after an acquisition, effective communication and managing owner expectations.
32:27
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Quick takeaways
- Building trust with both owners and team members is crucial for successful growth and can be achieved through proactive communication and aligning with the company's culture and values.
- Managing personnel issues is a common challenge when growing an organization, and leaders should assess whether issues can be resolved through coaching or if a seat change is necessary, while maintaining open and honest communication and a non-negotiable attitude towards culture and performance.
Deep dives
Building Trust with Owners and Team Members
One of the key takeaways from this podcast episode is the importance of building trust with both owners and team members. For owners, it is crucial to establish trust from the moment an acquisition or new business is onboarded. This can be achieved through proactive communication, such as making personal phone calls and sending correspondence to address any concerns and outline the value the management company brings. Building trust with team members also plays a vital role in successful growth. Leaders should ensure that team members align with the company's culture and values, communicate expectations clearly, and provide feedback and coaching to guide their growth.
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