Embracing criticism and creating a culture of radical transparency can drive personal and professional development.
Providing radically candid criticism with the intention of helping others improve fosters a learning culture and enables personal and professional growth.
Deep dives
Creating a Culture of Radical Transparency to Improve
Bridgewater Associates, the most successful hedge fund in the world, has embraced a culture of radical transparency. At Bridgewater, every criticism, every opinion is shared openly, creating an environment where people constantly criticize each other and crave feedback for self-improvement. This approach promotes a challenge network, a group of trusted critics who push individuals to get better. While receiving criticism can be initially uncomfortable, Bridgewater believes that when it is meant to be helpful and with a focus on personal growth, it becomes a vital tool for improvement. The company even records video or audio of most meetings to allow continuous learning and reflection. By training themselves to view criticism as a means of getting better, employees at Bridgewater have shifted their response from negative to positive, ultimately driving personal and professional development.
Nurturing Radical Candor and Constructive Criticism
In a workplace environment where radical transparency is valued, providing feedback becomes an opportunity to challenge directly while caring personally. Radically candid criticism, when provided with the intention of helping the recipient improve, is crucial for fostering a learning culture. Eliminating phrases like 'don't take it personally' and delivering feedback without the 'praise sandwich' approach are recommended. Offering criticism requires humility and recognizing that one might be wrong. It is important to express that the intention behind the feedback is to be helpful, ultimately contributing to personal and professional growth. By creating an environment where the focus is on results rather than maintaining a positive image, individuals can actively seek feedback, enabling progress and improvement.
Training the Mindset: Embracing Feedback for Growth
Developing the ability to openly receive and appreciate feedback requires mindset training. Individuals at Bridgewater, for example, learn to distinguish between their primal emotional reaction (proving mode) and their higher-level thinking (improving mode). By recognizing that criticism offers an opportunity for learning, they rewire their response to feel more comfortable with feedback. Bridgewater believes that embracing a second score mindset, evaluating how well one takes feedback, is essential. This enables individuals to shift from a defensive stance to a growth mindset and become more open to feedback. Though discomfort may persist, the habit of seeking feedback and actively reflecting on it ultimately leads to profound personal and professional change.
What if you could tell your co-workers what you really think of them? At one of the world’s most successful hedge funds, everyone is rated and ranked constantly – in front of everyone. They’ve figured out how to embrace negative feedback, and they swear it’s essential to their success. Adam Grant shows how you can learn to take criticism well – and get better at dishing it out.
This is an episode of WorkLife with Adam Grant, another podcast in the TED Audio Collective.
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