In this episode of The Brand Called You, Nienke Bloem an expert in Customer Experience, shares her expertise and insights on customer experience management gained through her career journey working with major corporations. She discusses the key components of an effective customer experience strategy, common mistakes companies make, the growing role of technologies like AI, leveraging social media across the customer journey, how small businesses can compete through specialization and authentic branding, and her innovative approach to instilling a customer focus through the Customer Experience Game.
About Nienke Bloem
Nienke is a keynote speaker on Customer Experience.
She's a Customer Experience educator with the most sold solution, 2 day Customer Experience Masterclass.
She is also the co-founder and facilitator of The Customer Experience Game.
The Brand Called You