Episode 196: Does customer success even need to exist?
⏱️ Timestamps:
00:00:00 - Intro
00:01:48 - Should customer success exist?
00:02:52 - The Frank Slootman perspective
00:03:36 - Turkeys, digestion, and CS analogies
00:05:55 - The marriage of customer success
00:07:45 - A single throat to choke?
00:09:47 - Can tech replace CS?
00:11:27 - Most CS professionals lack this experience
00:13:12 - Eat some rocks, save your marriage
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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