How Do Pacesetter Companies Outperform Their Peers? They Are "Architected for Change."
May 6, 2023
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Discover what sets industry-leading companies apart as they embrace change. Learn about the seven transformative practices that enable adaptability and continuous improvement. Explore how organizations like DBS and ING Bank thrive through skilled execution and rapid transformation. This insightful discussion unveils key attributes that help pacesetter companies outperform their peers in today’s fast-paced business landscape.
Pacesetter companies excel by prioritizing technology and transformation roles over traditional positions, enhancing digital customer experiences and operational efficiency.
These organizations implement frameworks like the 4R model to focus on talent retention and development, ensuring skills align with market needs.
Deep dives
Key Practices for Transformational Success
The research identified seven common practices among the highest performing companies across healthcare, consumer banking, and consumer packaged goods that facilitate continuous transformation. These practices are critical due to the increasing emphasis from CEOs on transformation over execution amidst volatile business conditions driven by technological advances and economic shifts. For instance, companies that prioritize organizational design and accountability create structures that support both efficient operations and adaptability. By integrating these practices, businesses can build what is described as a 'transformation muscle' that enhances their ability to evolve.
Technology and Workforce Evolution
The analysis reveals that pace setter companies substantially prioritize technology and transformation roles, reducing reliance on traditional administrative and operational positions. This shift is illustrated by the banking sector, where leading firms have significantly more employees focused on IT and transformation compared to those in front office roles. As a result, these organizations can provide superior digital customer experiences and streamline operations through automation and innovative solutions. The presence of more role facilitators further enables ongoing organizational change, ensuring that companies remain competitive in an increasingly digital landscape.
Talent Development and Future Readiness
Pace setter companies emphasize retaining and developing talent, recognizing that recruiting alone cannot meet the growing demand for advanced skills. They adopt frameworks like the 4R model—recruit, retain, reskill, and redesign—to foster internal growth and mobility among employees. For example, ING has implemented targeted training programs that facilitate the development of specific roles such as product managers, utilizing talent intelligence to align workforce capabilities with market needs. This strategic approach not only addresses skill shortages but also enhances employee engagement and retention, setting the foundation for sustainable growth.
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Unlocking High Performance: Seven Transformative Practices for Change-Architected Organizations