Hello Monday with Jessi Hempel Why People Don’t Hear You — And How to Fix It
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Aug 11, 2025 
In this engaging talk, Charles Duhigg, a Pulitzer Prize-winning journalist and author of "Supercommunicators," explores the art of impactful conversations. He discusses the three conversation types—practical, emotional, and social—and how to navigate them effectively. Listeners learn why being present matters more than pre-planning responses. Duhigg also emphasizes the importance of vulnerability in building trust and offers practical tips to enhance communication skills, making every interaction more meaningful.
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Three Conversation Types
- Most conversations are practical, emotional, or social.
- If two people occupy different types, they cannot hear each other.
Communication Is Learnable
- The best communicators weren't born that way; they studied and practiced communication.
- Deliberate attention to communication habits yields measurable improvement.
Ask Deep Questions
- Ask deep questions about values or experiences to invite vulnerability and openness.
- Try 'What made you decide to...?' instead of basic facts to open conversation.
