Thinking about automating your SME but worried about costs, employee pushback, and choosing the right tech? We dive into the real challenges and opportunities of business automation with seasoned experts:

- Jeremy Au, Host, BRAVE Southeast Asia Podcast

- Oliver Tian, Vice Chair, International Alliance of Robotic Associations & Vice-President, Global Robot Clusters—a 30-year AI veteran working with global robotics organisations

- Jingjing Zhong, CEO, Superbench.ai, automating operations for home services companies

Key points covered:

- Why automation isn't just about cost-cutting

- How to evaluate if you're actually ready for AI

- Simple frameworks for choosing the right tech solutions

- Real stories of automation success (and failures!)

- Practical ways to handle employee resistance

Plus: Hear the surprising story of how Jingjing discovered her sales team was being mistaken for AI bots - but not for the reason you'd think!

Tune in for actionable insights on transforming your business operations without breaking the bank.

00:00 - Introduction

02:06 - Why do you even need to care about AI or automation as an SME owner?

03:36 - How should SME owners be thinking about cost structures and operations?

09:00 - What is the upside of technology? What does it mean for me in number and cents?

13:25 - Employee pushback: How to overcome inertia or roadblocks to adoption?

18:24 - Competition is a big thing, How should SME think about this?

24:05 - Buzzwords, technologies & grants; How do you pick a good vendor or advisor to help you make a good decision?

33:48 - What are the success stories to expect from deploying technology and AI?

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Disclaimer: The content discussed in this episode is intended for educational purposes only and should not be considered as financial advice. The information provided is based on our understanding at the time of recording and may not reflect the current regulations or market conditions. The opinions expressed by guests are their own and do not necessarily represent those of The Financial Coconut. Please do your due diligence before making any investment or financial decisions.

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