Future Ready Leadership With Jacob Morgan Walmart Partners with ChatGPT, GE Bets on Humans, and the Rise of AI Scapegoating
Oct 15, 2025
Walmart is revolutionizing shopping with ChatGPT, creating a new frontier in frontline roles. Labor unions are advocating for transparency and a voice for workers in AI implementations. Pat Gelsinger warns of a potential AI bubble, highlighting risks for the future of HR. GE Aerospace invests $30 million in workforce training, using AI to bridge skills gaps. Meanwhile, companies blaming AI for layoffs risk losing employee trust, emphasizing the need for human-centered leadership.
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Agentic Commerce Rewrites Customer And Frontline Work
- Walmart and OpenAI launched agentic commerce where ChatGPT can shop and order for customers without apps or checkout pages.
- Jacob Morgan says this previews AI in the flow of work, shifting humans to supervise intelligence rather than perform competitive tasks.
Prepare People To Supervise AI
- Rethink skills, workflows, and job definitions to prepare people for supervising AI rather than being replaced by it.
- Train employees in AI literacy because humans who know AI will replace those who don't.
Algorithmic Bargaining Emerges
- The AFL-CIO proposes transparency, involvement, training, and surveillance protections for workplace AI.
- Jacob frames this as the birth of "algorithmic bargaining" where workers negotiate data access and decision rights.
