Complacency is the silent killer of sales and sales teams. Today we're joined by Len Herstein, the author of Be Vigilant!: Strategies to Stop Complacency, Improve Performance, and Safeguard Success. You'll learn the true definition of complacency--it's not what you think. Len shares the telltale signs of complacency for both sales reps and sales leaders. Then you'll learn how to be vigilant.

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