Learn how to tell your story without playing the hero in this replay of a top episode. The importance of storytelling in business and overcoming hardships are discussed. Craftsmanship, regret, and the value of taking time are explored. Discover how to sell your product through compelling storytelling. Craft a story with empathy and authority to connect with customers.
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Quick takeaways
Demonstrating empathy and showcasing competency are essential elements in effectively telling your business story.
Eddie Zingelman's story positions him as a guide who helps customers avoid regretful furniture purchases.
Deep dives
The Power of Telling Your Story
Telling your story in business can be a powerful tool to connect with customers and grow your business. Eddie Zingelman, the owner of Tennessee Woodworks, shares his inspiring story of overcoming challenges as a visually impaired woodworker. Eddie's furniture is crafted with care, sourced locally, and made with attention to detail due to his limited sight, offering customers a unique and high-quality product. By emphasizing empathy for customers and showcasing his expertise and competency, Eddie effectively positions himself as a guide rather than the hero, inviting customers into the story and creating a sense of authority.
Empathy and Competency in Storytelling
To effectively tell your story in business, two key elements are essential: empathy and competency. Demonstrating empathy for customers by acknowledging their pain points and experiences can build a strong connection. Eddie Zingelman empathizes with customers who have purchased low-quality, regrettable furniture. He emphasizes the frustration and disappointment that often comes with such purchases. Eddie also highlights his competency, as his limited vision and tactile approach to furniture-making result in meticulous and strategic craftsmanship. By combining empathy and competency, Eddie positions himself as a trustworthy guide who understands customers' needs and offers superior furniture solutions.
The Advantage of Telling Your Story
Telling your story in business can provide a distinct advantage. Eddie Zingelman's story of overcoming challenges and creating exceptional furniture resonates with customers seeking quality and authenticity. His story, rather than making him the hero, positions him as a guide who helps customers avoid regretful furniture purchases. By highlighting the advantages of his limited vision, including the need to proceed slowly and pay attention to detail, Eddie offers a compelling reason why his furniture is superior. This unique selling point sets him apart from competitors and adds value for customers who appreciate thoughtful craftsmanship.
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You've heard us say it over and over again: your job is to invite your customers into a story where they are the hero who wins the day. And that means focusing on their story instead of telling your own! But we're going to let you in on a secret today: There actually is a way you can tell your story without making yourself out to be the hero!
Today we continue our Summer Replay Series, highlighting our top episodes of all time. In today’s replay, Donald Miller talks with Eddie Zingleman, owner and furniture maker at Tennessee Woodworks. Don coaches Eddie on how he can leverage his story to connect with customers and grow his business – all while playing the guide and making his customer (not himself) the hero.
If you are struggling to figure out how you can incorporate your brand story into your marketing without playing the hero, today's conversation will show you how.