Mark Fletcher founder Tower Systems on using tech to transform independent retail

In this episode of Small Business Banter, @Michael Kerr and @Mark Fletcher discuss the evolution and future of independent retailers, particularly news agencies. Mark shares insights from his experience with News Express and Tower Systems, emphasizing the importance of adapting to change, leveraging technology, and understanding market dynamics. The conversation highlights the critical role of independent retailers in communities and the need for them to embrace innovation to thrive in a competitive landscape. In this conversation, Michael and Mark Fletcher discuss the journey of transitioning a long-standing business, the importance of local businesses in building sustainable communities, and the complexities involved in selling a business. 

Mark shares his experiences with various acquisition processes, the significance of maintaining business performance during transitions, and the emotional challenges of business ownership. 

They also touch on the need for government support for small businesses and the potential benefits of politicians gaining firsthand experience in small business operations.

Takeaways;

• Independent retailers are crucial for community engagement.
• Evolving product offerings is essential for survival.
• Technology can significantly enhance retail operations.
• Retailers must adapt to changing consumer preferences.
• Online presence is vital for modern retail success.
• Data-driven decisions can improve profitability.
• Successful retailers embrace change and innovation.
• Community-focused businesses can thrive despite challenges.
• Understanding market trends is key to growth.
• Retailers should leverage insights from their point of sale systems. Building sustainable communities relies on thriving local businesses.
• Navigating the complexities of business transitions requires careful planning.
• Timing is crucial when considering the sale of a business.
• Maintaining business performance during a sale is essential for value.
• Defining roles post-acquisition can help ease the transition.
• Business ownership can be a lonely journey, requiring support systems.
• Preparing for a business sale should be an ongoing process.
• Legislating for small business awareness can change political perspectives.
• Reforming government procurement can better support small businesses.
• Small businesses play a vital role in providing employment and community stability.

Sound Bites

• "Retailers need to embrace change."
• "I love your pathway out of school."
• "Make every day a payday."
• "Small businesses give people a start."

Chapters

00:00The Evolution of Independent Retailers

15:10Adapting to Change in Retail

29:59Leveraging Technology for Growth

28:52Navigating the Complexities of Business Transition

32:36The Importance of Timing in Business Sales

34:48Maintaining Business Performance During Transition

39:31Defining Roles Post-Acquisition

42:08The Loneliness of Business Ownership

44:25Preparing for a Successful Business Sale

48:22Legislating for Small Business Awareness

50:27Reforming Government Procurement for Small Business Support

@kerrcapital 

@ownertoownerpodcast.com.au 

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Reach out to Michael Kerr via the website if you need personal assistance or advice for your small business.

michael.kerr@kerrcapital.com.au

www.ownertoownerpodcast.com.au