Idea to Startup How to Run Customer Interviews with AI (Part 1)
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Sep 3, 2025 Discover how AI can transform customer interviews into a more efficient and insightful experience. The discussion highlights overcoming common challenges like accountability and effective outreach. Uncover the concept of 'whisper ideas' to spark genuine founder-customer dialogue. Learn how tools like granola.ai can enhance interview recording and insight synthesis. Plus, get tips on navigating the uncomfortable aspects of interviews to achieve meaningful feedback.
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Fear Of Criticism Kills Validation
- Humans instinctively avoid criticism, which kills creativity and validation.
- Treat your idea like a patient on an operating table to separate identity from feedback.
Use AI To Amplify, Not Replace Interviews
- Don’t run interviews only with AI models pretending to be customers.
- Use AI to accelerate interviews, not to avoid real uncomfortable feedback.
Worth Your Time To Solve Equation
- The early startup job is to find a customer with a problem worth your time to solve.
- That requires both willingness to overpay and asymmetric knowledge about the customer.