Ep. 195 – Firing Your Whole Team (Twice) and Building Back Stronger: Behind the Scenes at the GLM Summit - Mastermind panel

In this raw and revealing episode of the Renegade Lawyer Podcast, Ben Glass shares audio from a live Great Legal Marketing Summit - Mastermind panel discussion where members open up about one of the most difficult parts of running a law firm: building (and rebuilding) your team.

You’ll hear directly from a GLM member who fired her entire staff—twice—to get the right people in the right seats. Another member shares how he's seen as “mean” inside the mastermind, but viewed as “mom” inside his firm—and what that reveals about leadership and perception.

💡 Highlights include:

• What to do when your current team isn’t cutting it
• The cost of hiring too quickly—and how to fix it
• Moving from reactive to intentional hiring
• Replacing your 10-year receptionist with an AI voice agent
• The power of mastermind communities for vendor accountability and implementation feedback
• Transparent conversations about failure, rebuilding, and growth

Ben also reminds listeners that GLM is the only conference organizer that offers free downloads of the notes and slides from their events—even if you weren’t in the room.

📎 Get the notes: GLMSummitNotes.com

 🎟️ Join us in February for the Analog Marketing Bootcamp: GLMBootcamp.com

Ben Glass is a nationally recognized personal injury and long-term disability insurance attorney in Fairfax, VA. Since 2005, Ben Glass and Great Legal Marketing have been helping solo and small firm lawyers make more money, get more clients and still get home in time for dinner. We call this TheGLMTribe.com

What Makes The GLM Tribe Special?

In short, we are the only organization within the "business builder for lawyers" space that is led by two practicing lawyers.

One thing we're sure you've noticed is that despite the variety of options within our space, no one else is mixing
the actual practice of law with business building in the way that we are.

There are no other organizations who understand the highs and lows of running a small law firm and are engaged in talking to real clients. That is what sets GLM apart from every other organization, and it is why we have had loyal members that have been with us for two-decades.