CSM Practice - The Customer Success Podcast What is an ENTERPRISE Customer Ssuccess Manager?
What does it mean to be an enterprise Customer Success Manager, and how does this role impact how enterprise-level businesses engage with their customers?
Enterprise-level customer success necessitates a more in-depth and potentially more high-touch approach to customer engagement. Unlike Customer Success Manager for small businesses, enterprise Customer Success Manager works with a larger number of people and teams within the company to ensure that customers receive the value they expect. In addition, they are also accountable for a wider success plan coverage because of the sheer size of the customers they are handling.
By understanding what the role of an enterprise Customer Success Manager requires, anybody aspiring to become this type of CSM can effectively execute the customer success plans in a large dynamic, and multi-tiered environment.
In this fireside chat, Fran Sotakova, walks us through the typical week for an enterprise Customer Success Manager. She discusses the key internal and external collaboration events that make up the usual workweek to ensure that all teams are aligned and moving toward delivering customer value. Fran highlights the key performance metrics that define success in an enterprise environment and offers advice and resources for professionals who are aspiring to become an enterprise Customer Success Manager .
Listen to the full episode and learn more about the Enterprise Customer Success Manager job description and performance goals.
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Additional Resources:
📑 Blog: The Beginners Guide to Scaling Customer Success
https://bit.ly/3wzJ64r
🎥 Video: SCALING CUSTOMER SUCCESS For SMB vs. Enterprise
https://bit.ly/3IkrbRN
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Customer Success resources:
Gain Grow Retain: https://www.gaingrowretain.com/home
Customer Success Network: https://customersuccess.network
Women in Customer Success:
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