Stop Chasing Transactions: Master Customer Experience with Bill Grundmeyer | Episode 280

In this episode, Trevor Cowley sits down with Bill Grundmeyer, who is helping a boat dealership expand their reach into Souther Utah. Bill shares his insights on why focusing on customer experience is everything, and how long-term relationships can make or break your company. Drawing from his experiences in both the automotive and boating industries, Bill breaks down the art of balancing sales and service, the importance of building a team that delivers, and the mindset shifts that have driven his personal and professional growth. Tune in to learn how to stay competitive in a demanding market, build a business that keeps clients coming back, and develop the habits that will take you to the next level.

Key Takeaways:

• How focusing on relationships over transactions creates repeat business
• Why customer service can make or break your business in any industry
• The parallels between running a boat dealership and the car industry
• The power of personal development and how 75 Hard changed Bill’s life and leadership style
• Utah’s boating culture and its impact on the local market

Want to hear more from Bill?

Follow him on Instagram: billgrundmeyer

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